When placing an order, it is confirmed that you are at least 18 years of age. If you do not meet the conditions, do not use this site. HighHouse cannot be held responsible for damages resulting from incorrect or illegal use of the purchased products. Keep all our products away from children.
All orders placed by noon 4pm on weekdays will be packed and shipped with Post Danmark on the same day, and will have a typical delivery time of 1-2 business days.
We make sure to pack and ship your order discreetly and with HH Webshop as the sender. There will also be HH Webshop on your bank statement.
All products are granted a 24-month warranty under the Purchasing Act. However, it is a condition that it is not your faulty use of the product or other injurious behavior that has caused the defect or damage. You must advertise within a reasonable time, which is within 2 months of finding the fault / defect. Our main goal is to satisfy our customers, so of course we will not unfairly reject complaints. If you have a complaint, please contact us. We will respond within 24 hours.
To trade with HighHouse.dk, you must register with the following personal information: name, address, e-mail address. We register your personal data for the purpose of delivering the goods to you. The personal information is registered exclusively with HighHouse. When collecting personal information through our webshop, we ensure that it always happens when submitting your consent, so that you are informed of exactly what information is collected and why. We keep all customer information encrypted. We transmit all customer information encrypted. Information provided to us is not passed on or sold to any third party in any way, and we do not record any sensitive information. As registered with HighHouse, you always have the right to object to the registration. You also have the right to insight into what information is recorded about you. You have these rights under the Personal Data Act and in connection with this you are directed to HighHouse via our contact form or email, which is at the bottom of the page. The business understands and respects the importance of privacy; the Internet. The business will not disclose customer / user information to third parties unless it is necessary to implement a transaction. The business will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.
We try as best we can, but situations may arise where the item is not quite what you expected, such as the size of the product or other causes you are not happy with. Therefore, you will always be able to return your item to us within 30 days of receipt. Ie the return shipment must be postmarked within 30 days of the date you received the product. The right of withdrawal can only be exercised if the goods are returned in substantially the same condition as they were received. As the original packaging is in some cases a significant part of the value of the product, it can mean that the product cannot be considered returned in substantially the same condition if the packaging is not included. Therefore, always remember, as far as possible, to store the packaging until you are sure you want to keep the item. The right of withdrawal therefore lapses if you use the goods in a way that obviously clearly degrades the sales value of the goods. When the right of withdrawal is exercised, you have to pay the postage yourself to return the item. You can also cancel the purchase by refusing to receive the item or deliver it in person at one of our stores.
We use log statistics, which means that a statistics system collects information that can give a statistical picture of how many visitors a website has had, where they come from and where on the website it is abandoned, etc. We use log statistics for the purpose of optimizing the website and its functionality. We only ship internally in Denmark and not abroad.
HighHouse is subject to Danish law.
We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and assume no responsibility for your use of these sites. We may change these terms and conditions at any time and we are under no obligation to notify you of such changes.